Delivery and refunds

Getting it to you

We deliver our own orders. What it costs depends on how far it has to go, and you see the figure before you pay.

Last updated 15 September 2026

Where we deliver

Area	Sold by	Delivery
Greater Toronto Area	the case, minimum 10	Free
Rest of Ontario, to 360 km	the case, minimum 10	From $50.00, by distance
Ontario past 360 km	the pallet: 119 cases	Included in the price
Outside Ontario	the pallet: 119 cases	Included in the price

Outside the Greater Toronto Area the fee rises with distance from our warehouse in Etobicoke:

$50.00 within 160 km
$65.00 up to 260 km
$80.00 up to 360 km
further than 360 km we sell by the pallet, with the delivery in the price

The basket estimates the distance from your postal code. At checkout it is worked out again from your full address, and that is the figure you are charged. If the two differ, the order stops and shows you the new total before anything is paid.

Past 360 km we do not drive single cases. Ottawa, Windsor, Sudbury and anywhere further out are pallet orders: the same 119 cases, with the delivery in the price. Order one here in the usual way. Put the postal code in the basket and it prices itself.

We deliver within Canada only.

Minimum order

10 cases within 360 km of the warehouse, which is 120 bottles. Further out, and anywhere outside Ontario, we ship full pallets of 119 cases.

When it arrives

We call or text to agree a time before we drive out. Nothing is left on a doorstep without arranging it first: this is glass, and a case is heavy.

Inside the GTA we deliver within 24 hours of the order. Everywhere else in Ontario the truck reaches you within 24 to 48 hours, whether it is cases or a pallet.

A pallet outside Ontario is a longer haul than that. We call you to agree the day once the order is paid for. If anything is going to take longer than we said, we call you rather than let the date slide quietly.

Paying

Orders are paid online by credit or debit card when you place them. We do not take cash or e-Transfer. Stripe emails your receipt.

If something is wrong

Bottles broken in transit, a short count, or the wrong flavour: tell us and we will put it right by replacing the case or refunding it, whichever you prefer.

Take a photo there and then, before the driver leaves if you can, and send it to us as soon as you see the problem. The photo is not us being difficult. It is how we claim against the carrier, and it means we can replace the case without arguing about who broke it.

Changing or cancelling an order

An order cannot be cancelled once it is placed. Every sale is final. We start picking and loading straight away, which is how a GTA order reaches you inside a day, and that is the trade.

So check the basket and the address before you pay. If the address is wrong, call (647) 764-8998 at once and we will change where it goes. The order itself stands.

Returns

We do not accept returns. This is a food product. Once a case has left us we cannot say how it was carried or kept, so we cannot put it back into stock and sell it to somebody else.

That is a different thing from an order arriving broken, short or wrong. We put that right every time, and there is nothing to send back for it.

Refunds

We refund when something arrived broken, short or wrong and you would rather have the money than a replacement. We do not refund a change of mind.

A refund goes back to the card that paid, through Stripe. Banks usually show it within five to ten business days. We cannot refund to a different card or by another method.

Questions

Call (647) 764-8998 or write to hello@spicesudicoldtea.ca.